Dr. Ron's Refund Policy

Last updated: June 29, 2026

At Dr. Ron’s Ultra-Pure, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Return window

You may return eligible products within 30 days from the date you receive your order.

Eligible items

We accept returns of all products, including items that have been opened and used. A product being opened or partially used does not disqualify it from being returned.

To start a return, contact us within the 30-day window to request your return:

• Phone: 860-945-7444 (Monday–Friday, 8:00 AM–5:30 PM EST)
• Email: info@drrons.com

Once your return is confirmed, ship the item(s) back to the return address below and include your order number in the package so we can match the return to your order.

Return shipping

If the return is due to our error or a defective product, we cover return shipping and will provide a prepaid shipping label. For all other returns, the customer is responsible for return shipping costs.

Where to send your return

Ship your return to:

Dr. Ron’s Ultra-Pure Attn: Returns (include your order number) 48 Sperry Rd Watertown, CT 06795

Refund processing

Once we receive and inspect your returned item(s), we will process your refund within 5 business days. We will notify you by email when your refund has been issued.

How refunds are issued

Approved refunds are issued for the full purchase amount of the returned item(s). We do not charge restocking fees.

Refunds are credited back to your original method of payment. We do not issue refunds as store credit or as credit toward future purchases.

After your refund is issued, please allow 5–10 business days for it to appear on your account, depending on your bank or card issuer.

Damaged or incorrect items

If you received a damaged, defective, or incorrect item, contact us within 30 days of receipt and we will make it right at no cost to you.

Questions

Email info@drrons.com or call 860-945-7444.